Safe & Healthy Gaming
Koww believes gaming is entertainment, not a burden. To help you play responsibly, Koww offers a range of practical tools — easy to use and available to activate at any time.
Protection Tools
Every feature is built to put control in the user's own hands — with no pressure.
Set your own limit on how much you deposit daily, weekly, or monthly. If you hit the limit, Koww will automatically block further deposits. You can update it anytime from your account settings.
Feeling like you need a break mid-session? Activate a Cooling-Off period lasting anywhere from 24 hours to 30 days. You won't be able to log in during this time. Once the period ends, your account will reactivate automatically.
If you need a longer break, the self-exclusion option is available. You can choose any duration from 3 months to permanent. No promotional messages will be sent during this period either.
You can keep a session-time reminder active. Notifications will come in at 30 minutes, 1 hour, or 2 hours. Having this on makes it easy to keep track of how long you've been playing.
No one under 18 is permitted to open an account on Koww. Age verification has zero exceptions. Transactions above a certain threshold are blocked until identity verification is complete.
If you feel you need professional help for a gaming problem, the Koww Support team will connect you with the appropriate support organisations — completely free and fully confidential.
Detailed Guide
People come to Koww looking for entertainment through cricket betting, casino games, or lottery. For most, it is simply a source of fun — and it should stay that way. But sometimes a person can get so absorbed in play that it stops being entertainment: household money disappears, stress builds up, and conflicts at home increase. Staying alert before things reach that point is what Responsible Gaming is all about.
Koww believes that a user's long-term well-being matters far more than a single day's bets. That is why we have not just written responsible gaming into our terms and conditions — we have built protective tools directly into the platform that are easy to use and genuinely effective.
The threshold looks a little different for everyone, but there are certain signs that mean it's time to pause:
These signs do not mean you already have a serious problem. They are simply a timely prompt to be cautious. Taking a short break right now is the wisest move you can make.
Setting a deposit limit on Koww is straightforward. After logging in, go to the "My Account" menu and open the "Responsible Gaming" option. From there you can set separate daily, weekly, and monthly limits.
Say you decide to spend a maximum of ৳3,000 on gaming per month. Once you set that limit, Koww won't let you exceed it mid-month. Reducing your limit takes effect immediately. However, increasing it requires a 48-hour waiting period — that short delay is intentional, so you can't raise your limit on impulse.
Self-exclusion means closing your own account for a set period. Koww offers three options — 3 months, 6 months, and permanent. During this time, you cannot log in by any means — not even by resetting your password. No promotional SMS or emails will be sent either.
To activate self-exclusion, contact support via live chat or email. The support team will action it immediately, without asking questions or creating any obstacles. If you wish to reactivate your account after the period ends, simply get in touch with support.
Sometimes the problem isn't yours alone — it may be affecting someone in your household. If you feel a family member is under financial or emotional strain because of gaming, reach out to Koww Support. We'll assess the situation and help with the right steps. Everything discussed is completely confidential.
Responsible gaming is not a sign of weakness. Understanding your own limits and sticking to them is a mark of genuine self-awareness. Koww always wants your experience to stay positive and your enjoyment to remain intact.
| Limit Type | Takes effect | To increase it |
|---|---|---|
| Daily | Instant | After 48 hours |
| Weekly | Instant | After 48 hours |
| Monthly | Instant | After 48 hours |
| Cooling-Off | Instant | After the period ends |
Limit reductions always take effect immediately.
Warning Signs
If you notice any of these signs in yourself or someone you know, it's time to use the responsible gaming tools.
Check Yourself
Answer the questions below — entirely for yourself, with no one to answer to.
Tool Description
Use any one or all of them together, depending on what you need.
Daily / Weekly / Monthly. Reductions take effect immediately; increases require a 48-hour waiting period. Enable directly from Account Settings.
From 24 hours up to 30 days. Automatically reactivates when the period ends. Can be activated at any time through support.
3 months, 6 months, or permanently. Login is not possible during this period. Contact Support to activate.
Reminders at 30 minutes, 1 hour, or 2 hours. Enable in Account Settings. Notifications will appear during gameplay.
FAQs
The two questions users ask most about using the platform.